Last Updated: 22/07/2026
ClassHoppa’s mission is to make extracurricular easy and enjoyable for parents, with parents at the forefront of everything we do. We are a platform centered around elevating the extra curricular activity experience and to assist in this journey we may ask for information about you, your child and any relevant medical information and photography permissions. We recognise the importance of protecting your privacy and we are committed to being clear about how we use your information.We are ClassHoppa Ltd, a company registered with Companies House in England and Wales under number 13420022 whose registered office is Mha 5th Floor, Exchange Station, Tithebarn Street, Liverpool, United Kingdom, L2 2QP, operating under the trading name “ClassHoppa” (“we,” “us,” “ClassHoppa Platform” or “ClassHoppa”). This Privacy Policy is where you can find out how ClassHoppa and its affiliates collect, store, protect and shares data about you (“Policy”). We will process your personal data based on the lawful bases set out in this Policy. ClassHoppa is the “Data Controller” for the purposes of the UK General Regulation (UK GDPR) and the Data Protection Act 2018, Please read this page carefully. If you have any questions, you can contact us at the details below.
Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).
For clarity, the following terms are used throughout this Policy:
“Booker” means an adult — a parent, guardian, or other adult with authority to act on a child’s behalf, who creates an account and books activities through the ClassHoppa Platform.
“Class Provider” means a person or organisation that lists or delivers activities through the ClassHoppa Platform.
“Users” means Bookers and Class Providers collectively, and “you” and “your” refer to you as a User. Where a right or obligation applies only to a particular role, we refer to that role by name.
1. When does this Policy Apply
This policy and our Terms apply to your use of the ClassHoppa website and any other Services we offer. For avoidance of doubt, this policy applies to all Users when using the ClassHoppa Platform.
2. Who controls my personal information?
2.1 Data Controller.
Where this policy mentions “ClassHoppa,” “we,” “us,” or “our,” it refers to ClassHoppa as the company that is responsible for your information under this Privacy Policy (the “Data Controller”). ClassHoppa Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZB914143.
2.2 Contact Us
To contact the Controller for ClassHoppa, please email us at support@classhoppa.com.
3. Personal Information We Collect
3.1 Information needed to use the ClassHoppa Platform.
We collect personal information about you when you use the ClassHoppa Platform. Without it, we may not be able to provide you with all services requested. This information includes: Contact Information, Account, Profile Information. Such as your first name, last name, email address and profile photo, some of which will depend on the features you use. Your username and chosen profile photo are always public.
3.2 Information you choose to give us.
You can choose to provide us with additional personal information. This information may include:
3.3 Information Automatically Collected by Using the ClassHoppa Platform.
When you use the ClassHoppa Platform and Payment Services, we automatically collect personal information. This information may include:
3.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
4. How we use information we collect
4.1 Provide, Improve, and Develop the ClassHoppa Platform.
We use personal information you provide us to: enable you to access the ClassHoppa Platform, provide you with relevant information via our Platform and Services, enable you to communicate with other Users, perform analytics, debug and conduct research, provide customer service, send you messages, updates, security alerts, and account notifications, personalize and customize your experience based on your interactions with the ClassHoppa Platform, your search history, your profile information and preferences, and other content you submit, and enable your use of our products.
4.2 Create a Safer Environment.
We use personal information to: detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity, study and combat discrimination, conduct security investigations and risk assessments, verify or authenticate information provided by you, conduct checks against databases and other information sources, including background or police checks, comply with our legal obligations, protect the health and well-being of our Users, resolve disputes with our Users, enforce our agreements with third parties, comply with law, respond to legal requests, prevent harm and protect our rights enforce our Terms, and in connection with the activities above, we may conduct profiling based on your interactions with the ClassHoppa Platform, your profile information and other content you submit to ClassHoppa, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to the ClassHoppa Platform if such processes detect activity that we think poses a safety or other risk to ClassHoppa, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via email. Where a decision producing significant effects is based solely on automated processing, you have rights under Article 22 UK GDPR, including the right to obtain human intervention, to express your point of view, and to contest the decision. To exercise these rights, contact us at support@classhoppa.com.
4.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
We may use personal information to:send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms, personalise, measure, and improve our advertising, administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by ClassHoppa or its third-party partners, analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and invite you to events and relevant opportunities.
5. Legal Bases for Processing Personal Information
We process personal information for the purposes described in line with the lawful bases set out below.
5.1 Performance of a Contract
We process your personal data where it is necessary to perform a contract with you, or to take steps at your request before entering into a contract.
This includes:
Without this information, we would not be able to provide the ClassHoppa Platform and related services to you.
5.2 Legitimate Interests
We process your personal data where it is necessary for our legitimate interests, provided these are not overridden by your rights and freedoms.
Our legitimate interests include:
Where we rely on legitimate interests, we carefully consider and balance any potential impact on your rights.
5.3 Legal Obligations
We process your personal data where it is necessary to comply with a legal obligation.
This includes:
5.4 Consent
We rely on your consent where required by law.
This includes:
Where we rely on consent, you have the right to withdraw your consent at any time.
5.5 Vital Interests (Where Applicable)
In limited circumstances, we may process personal data where it is necessary to protect someone’s vital interests.
This may include:
5.6 Special Category Data
We may process special category personal data, such as medical information relating to a child, where you have provided explicit consent and/or where processing is necessary to protect vital interests in an emergency. Further information about how we safeguard this data is set out in Section 10 below.
6. Your Rights
As Users of the ClassHoppa Platform, you benefit from a number of rights. While some of these rights apply generally, certain rights apply only in certain limited cases. Please note that we may ask you to verify your identity before taking further action on your request.
6.1 Data Access and Portability
You have the right to request certain copies of your personal information held by us. In certain instances, you also have the right to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
6.2 Rectification
You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your ClassHoppa account).
6.3 Erasure
Under Article 17 of the UK GDPR, you have the right to ask us to delete your personal information, subject to certain limitations and restrictions set out below. We generally retain your personal information for as long as is necessary for the performance of the agreement between you and us, to comply with our legal obligations, and as permitted by applicable law.
To make an erasure request, contact us at support@classhoppa.com. We may ask you to verify your identity before actioning your request.
We aim to respond within one calendar month of receiving a verified request. Where a request is complex in nature or scope, or we have received a number of requests from you, we may extend this period by a further two months. If this applies, we will tell you within the first month, along with the reason for the delay.
Where we action an erasure request, we will delete the relevant personal information from our own systems and instruct our relevant sub-processors to do the same.
Please note that if you request the erasure of your personal information:
6.4 Object, Restrict, or Withdraw Consent
If we are processing your personal information based on your consent you can withdraw your consent at any time by sending a communication to ClassHoppa specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. It may take a short amount of time for privacy settings to be fully reflected throughout our systems.
6.5 Restriction of Processing
You have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the personal information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 (below) and pending the verification whether the legitimate grounds of ClassHoppa override your own.It may take a short amount of time for privacy settings to be fully reflected throughout our systems.
6.6 Objection to Processing
You have the right to object to the processing of your personal information based on grounds specific to your situation if such processing is for direct marketing or is for a purpose based on a legitimate interest or public interest. If you object to processing based on legitimate or public interests we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or where the processing is otherwise required for the establishment, exercise or defence of legal claims. Where your personal information is processed for direct marketing purposes, you may, at any time ask ClassHoppa to cease processing your data for these direct marketing purposes by sending an e-mail. It may take a short amount of time for privacy settings to be fully reflected throughout our systems.
6.7 Lodging Complaints
You have the right to lodge complaints about our data processing activities by contacting us using the details in the "Contact Us" section below, or with a supervisory authority, either your local supervisory authority or our lead supervisory authority, the Information Commissioner's Office (ICO).
6.8 Automated Decision-Making
You have the right not to be subject to a decision based solely on automated processing that produces significant effects, except as permitted under Article 22 UK GDPR. Where such processing applies (see Section 4.2), you may request human review, express your point of view, and contest the decision.
7. Retention
7.1 We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
The length of time we retain personal data depends on the type of information and how it is used. Our retention approach is based on the following principles.
Account Information
7.2 We retain your account information (such as name, contact details, and profile data) for as long as your account remains active.
If you choose to close your account:
Booking and Transaction Data
7.3 We retain information relating to bookings, payments, and transactions for a longer period where required to:
Typically, this information is retained for up to 6 years in line with UK legal and regulatory requirements.
Communications and Support Data
7.4 We retain communications (such as messages between Users and customer support enquiries):
These are generally retained for a limited period unless required for ongoing legal or operational purposes.
Special Category Data (e.g. Medical Information)
7.5 We retain sensitive information, such as medical details relating to a child, for as long as the associated ClassHoppa account remains active and in use.
This information is deleted, not anonymised, when it is removed, whether by account deletion, inactivity-based deletion, or your request.
Legal and Safety Requirements
7.6 We may retain personal data for longer where necessary to:
Backup and Residual Copies
7.7 Residual copies of personal data may remain in backup systems for a limited period. These copies are securely stored and are not actively processed.
Anonymised Data
7.8 We may retain anonymised or aggregated data indefinitely for research, analytics, and service improvement purposes, where such data no longer identifies you.
8. Sharing and Disclosure
8.1 Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your ClassHoppa account or participating in promotional activities by ClassHoppa partners or third parties. Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to ClassHoppa or otherwise promote our products and services.
8.2 Sharing Between Users.
To help facilitate interactions between Bookers and Class Providers, we may need to share certain information such as: When a booking request is made or dispute is submitted, certain information may be shared between Bookers and Class Providers including profile and name, as well as any additional Bookers cancellation history, review information, age of children attending (unless prohibited by applicable law), dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating, like profile photo and phone number. When you as a Class Provider have a confirmed booking, certain information is shared with the Booker (and the additional Users they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address. When you as a Class Provider upload contact details to a Class Listing you manage, you authorize that person to access your information that is shared, including but not limited to certain information like your full name, phone number, address, Listing information, Listing photos, and email address. Class Providers are contractually required to handle any shared personal data in accordance with applicable data protection laws and appropriate safeguarding standards
8.3 Information You Publish in Profiles, Listings, and other Public Information.
You can make certain information publicly visible to others, such as:
8.4 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against ClassHoppa, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our Users to legal or regulatory liability, (iv) to enforce and administer our agreements with Users , or (v) to protect the rights, property or personal safety of ClassHoppa, its employees, its Users, or members of the public. Where appropriate, we may notify Users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to ClassHoppa, our Users, or expose ClassHoppa to a claim of obstruction of justice.
8.5 Business Transfers.
If ClassHoppa undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
9. Other Important Information
9.1 Analyzing your Communications.
We may review, scan, or analyze your communications on the ClassHoppa Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.
9.2 Third-Party Partners, Integrations and Sub-processors.
We work with a number of trusted third-party providers to deliver the ClassHoppa Platform. These include:
Where any of these providers process your personal information outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
9.3 Cookies and Similar Technologies.
We use cookies and similar technologies on the ClassHoppa Platform. We place non-essential cookies (such as analytics and advertising cookies) only with your consent, in line with the Privacy and Electronic Communications Regulations 2003 (PECR) and the consent requirements of the UK GDPR. Strictly necessary cookies do not require consent. You can manage or withdraw your consent at any time via our cookie settings. Full details of the cookies we use and their purposes are set out in our Cookie Policy, to access this please email support@classhoppa.com.
10. Safeguarding Special Category Data (Including Children’s Information)
We recognise that certain personal data collected through the ClassHoppa Platform, including medical information relating to children, constitutes special category data under the UK General Data Protection Regulation (UK GDPR).
We are committed to ensuring that this information is handled with the highest level of care and protection.
10.1 When We Collect This Data
We may collect special category data where you choose to provide it, including:
10.2 Lawful Basis for Processing
We process this data on the basis of:
You may withdraw your consent at any time by contacting us or updating your account settings. However, this may affect your ability to use certain services.
10.3 How We Use This Data
We use special category data strictly for purposes such as:
We do not use this information for marketing or profiling purposes.
10.4 Who We Share It With
We only share relevant medical or sensitive information:
We ensure that only the minimum necessary information is shared.
10.5 We only collect special category data where it is relevant and necessary to support a child’s participation in activities booked through the ClassHoppa Platform.
This information is retained alongside the associated account for as long as the account remains active and in use, so that relevant medical needs can be shared with Class Providers for current or future bookings. Where an account has been inactive for 36 months, we will seek to confirm the information is still needed before it is deleted.
This information is deleted, not anonymised, when no longer required, unless a longer retention period is required by law, for example in connection with a safeguarding matter or legal claim.
10.6 Security Measures
We implement enhanced security measures to protect special category data, including:
10.7 Children's Data
Personal data relating to a child is provided to us by a parent, guardian, or another adult with responsibility for that child, for example, a family member or carer booking on their behalf.
We require that:
We take additional care to ensure that children's data is:
11. Security
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
12. Personalizing Based On Your Inferred Identity
When you log into ClassHoppa on a browser or device, we will associate that browser or device with your account for purposes such as authentication, security, and personalization. Subject to your settings, we may also associate your account with browsers or devices other than those you use to log into ClassHoppa (or associate your logged-out device or browser with other browsers or devices). When you provide other information to ClassHoppa, including an email address, we associate that information with your ClassHoppa account. Subject to your settings, we may also use this information in order to infer other information about your identity, for example by associating your account with hashes of email addresses that share common components with the email address you have provided to ClassHoppa. We do this to operate and personalize our services. For example, if you visit websites with sports content on your laptop, we may show you sports-related ads on ClassHoppa for Android and, if the email address associated with your account shares components with another email address, such as shared first name, last name, or initials, we may later match advertisements to you from advertisers that were trying to reach email addresses containing those components.
13. Non-Personal Information
We share or disclose non-personal data, such as aggregated information like the total number of times people engaged with a Post, demographics, the number of people who clicked on a particular link or voted on a poll in a Post (even if only one did), the topics that people are Posting about in a particular location, some inferred interests, or reports to advertisers about how many people saw or clicked on their ads.
14. Our Global Operations
To bring you our services, we operate globally. Where the laws of your country allow you to do so, you authorize us to transfer, store, and use your data in the United Kingdom, Ireland, and any other country where we operate. In some of the countries to which we transfer personal data, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those of your country. Where data is transferred outside the UK, we ensure appropriate safeguards are in place. Depending on the destination, these may include: transfers to countries covered by UK ‘adequacy regulations’; the UK International Data Transfer Agreement (IDTA); or the UK Addendum to the EU Standard Contractual Clauses. You can request further information about the safeguards we apply, or a copy of the relevant transfer mechanism, by contacting us at support@classhoppa.com.
15. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. The most current version of the policy will govern our processing of your personal data. If we make a change to this policy that, in our sole discretion, is material, we will notify you within ClassHoppa, or by sending an email or SMS to the email address or phone number associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
16. Contact Us
To contact the Controller for ClassHoppa, please email support@classhoppa.com. To contact the Data Protection Officer (DPO), please email dpo@csrb.co.uk.